Terms and Conditions
TERMS AND CONDITIONS
GENERAL
“The Company” refers to the Supplier of goods and “the Customer” means the person, firm or company to whom a quotation is addressed or whose order is accepted by the Company. “The Goods” means the subject of such quotation or order.
All goods sold by the company are sold subject to the following terms and conditions
Although accurate at the time of printing, the Company reserves the right to change its terms and conditions without prior notice and it is the responsibility of The Customer to check they have the latest version.
By making a purchase, you are providing consent for us to capture, store and process your personal data in line with our Privacy Policy.
QUOTATION & PRICES
All quotations of prices, whether written or oral, are subject to withdrawal or amendment by The Company at any time prior to receipt of acceptance.
All prices quoted by the company are subject to availability. If an order has been placed for an item, that price will be honoured unless it is out of stock and new stock due is to arrive and is at a higher price.
The price of the goods shall be subject to the addition of Value Added (If Applicable) and the cost of any special packing required by the customer.
VARIATIONS TO SPECIFICATION AND DESCRIPTIONS
The company reserves the right to constantly review its products and to alter and improve the specifications or dimensions of the components or materials used and to substitute other components or materials of a similar strength, specification, dimension or quality, either when the components or materials listed are not readily available or the company considers that the substituted components or materials are a reasonable alternative or improvement.
All descriptions and specifications submitted by The Company are deemed to be approximate only, as are the details given in any company catalogue, price list, and website and do not form part of a contract.
PAYMENT
Payment for goods shall be made at the time of order unless credit terms have been arranged, in which event payment for goods supplied under the contract shall be payed within 30 days of purchase, unless otherwise stated by the company.
If payment or part of the price is not made by the due date, The Company is entitled to start charging interest on the amount outstanding for the due date until the date of payment.
The company has the right to cancel or suspend any future deliveries ordered by The Customer until the outstanding amount has been paid in full.
All goods shall remain the sole and absolute property of the company until such time as the customer has paid the full outstanding amount or such goods.
DELIVERY & CARRIAGE
Most products are available for next day dispatch and The Company will make best endeavours to dispatch all completed orders received within 2 days.
Delivery charges shall be agreed prior to acceptance of order.
Very occasionally an item may be damaged during transit, it is essential to check for damages prior signing the delivery note. Please not any damaged must be reported within 48 hours of the delivery via email stating the damage/defects of the item received from the carrier, we will not accept any claims made after this time.
Customers are responsible for ensuring that products ordered will fit through any entrances to their premises, and The Company cannot accept responsibility if it will not fit. Any carriage charges caused by this are the customer’s responsibility.
Prices include delivery to doorstep and delivery drivers are under no obligation to help you inside with any large item unless previously confirmed. It is the responsibility of the Customer to ensure the relevant resources are available to take items into the premises. Delivery does not include unpacking, positioning or assembling of any items.
The Company at its discretion may use any number of couriers to make deliveries which are dependent on size and weight of item, including using multiple couriers to deliver parts of the same order.
Please DO NOT book any fitters or installers of the equipment ordered until after the goods have been delivered and inspected by yourself. We will not take any responsibility for any costs incurred as a result of arranging this in advance of delivery.
FORCE MAJURE
The Company will make every effort to carry out its obligation of the contract, but is subject to cancellation or variation as a result of a circumstance or condition beyond its control. The Company therefore has the right to suspend or cancel further performance of the contract until such situation is no longer present.
LIABILITY
The Company excluded liability of claims regarding the quality or fitness for purpose of goods otherwise which consumers can make under the Sales of Goods Act 1979, as permitted under the Unfair Contract Terms Act 1977. We are liable for death or personal injury caused by our negligence, we don’t accept liability for indirect or consequential losses or loss of profit.
WARRANTY
All goods, unless otherwise stated at the time of sale, are sold with a 12 months return to base parts only warranty, covering manufacturing defects only. The Company is under no obligation to cover any return postage, labour or engineer costs incurred during the warranty period.
If an item is not working on delivery, we will exchange the item or refund the price paid if this is reported within the 48 hour declaration period. It is the customer’s responsibility to report such failure in writing with supporting evidence such as initial installation report of a qualified engineer, photos or video if required within this timescale. Warranty will be rejected for commercial products not installed by a qualified engineer.
All items must be installed (where relevant) by a professional tradesman with the appropriate qualifications or certificates applicable under the law at the time of installation. The Company reserves the right to ask for proof of installation of any item subject to a warranty claim.
To make a warranty claim, the Customer needs to report this in writing, alongside any supporting evidence such as the installation report from a qualified engineer, photographic evidence and maintenance records. All warranty claims without the appropriate supporting documents will be rejected until the relevant materials have been received.
Our warranty only applies to the original buyer of the goods. Where the buyer has re-sold the goods, the warranty will still stand, but only with the original buyer. If a customer would like to make a claim, they would need to get in contact with the person or organisation they purchased it from, and it is then their duty to send the claim to us. The company is under no obligation to deal with a third party directly.
The Company excluded some items or components from our parts only warranty, including but not limited to: glass, stones, bulbs, rubber seals and fuses.
In some circumstances warranty claims will be automatically rejected if any of the following apply:
o Faults caused by or related to incorrect installation
o Faults with items not installed by a professional tradesman with the appropriate qualifications (Where Applicable)
o Faults with items where the relevant installation certificate have not been received.
o Faults caused by or related to the build-up of limescale
o Corrosion
o Blockages
o Faulty on-site electrics, such as plug sockets, wiring or fuses
o Damage caused by alterations
o Faults caused by poor maintenance
o Items that have not been set up correctly
o Where the customer has not ensured that all power supplies, water and gas connection are appropriate for the goods supplied
o Faults caused by or related to natural disasters
o Faults caused by or related to building damages, such as floods.
o Faults cause by or related to customer misuse
o Faults caused by or related to sabotage of the item and/or violent conduct
o Faults cause by or related to break-ins and/or robbery
o Faults caused by or related to in transit accidents
o Faults caused by or related to the item being used by untrained individuals
RETURNS
We operate a 14 day unwanted return policy on all of our products, unless stated at the time of purchase. If the item is returned to us within the 14 day time period, and is unused and in its original packaging, we will either send you out a replacement or issue you with a refund of the purchase price minus fees.
We can only issue refunds for the cost of the item; we do not refund shipping costs.
We are not liable to cover any shipping costs that you may face when returning your items to us.
To request a return of any item, please email us at info@infernus.co.uk. Any item returned without the appropriate authorisation will be rejected and returned to the customer at their expense.
Any goods agreed as acceptable for return (excluding faulty goods) will be subject to a restocking charge of 15% of the net invoiced price plus any expense incurred by us as a consequence of accepting the return and/or restoring the items to a condition in which they are fit for resale. For items that are not Infernus branded (Atosa, Prisma Etc), the restocking fees may be considerably different and would need to be checked with there terms and conditions.
Once the item has been received by us and checked for damages, we will issue a refund to the original payment method which will reach your account withing 7 to 14 working days.
CONDITIONS OF SALE
By ordering any goods from The Company, The Customer will be deemed to have accepted these conditions.
This contract shall be governed by and constructed in accordance with English Law.
These Terms and Conditions are only available in English.
